All of the jewelry is made upon receipt of your order. All pieces will ship within ten business days. The standard shipping is available in the continental United States via the United States Postal Service and the rates are as follows:
USPS Priority Mail with Tracking Number (2-3 business days): $5.00 per package
USPS Priority Mail Express (overnight to most locations) with Signature Requirement: $30.00 per package
VIELÄ will accommodate alternative shipping requests on a case-by-case basis. For international shipping orders outside of the United States, please contact us directly for available options and costs.
If you're not satisfied, you can return your jewelry within ten (10) calendar days of receipt (exceptions are available for gift purchases), provided it remains in its original condition, unused, and with the original packaging . Returned items are eligible for a refund of the purchase price, replacement with an alternative item, or credit towards a future purchase.
Please contact us via email if you would like to return a piece. Returns must be packed and well padded, in a manner consistent with the original delivery packaging. Unfortunately, refunds or exchanges are not offered on items damaged during return shipping, due to inadequate packaging. Refunds on original and return shipping costs are not offered. Refunds may take up to 10 days for processing, with the purchase price being credited back to your original form of payment. For credit card purchases, the posting of the refund to your account will be in accordance with your credit card company's standard policies. There are no exchanges or returns on special order items or custom designs.
VIELÄ, Ltd. employs great care and pride in the production of each piece we make. We warrant that our products are carefully inspected and free from known defects. If a product is found to be defective, we will repair or replace the pieces we see fit, as a result of defective construction for up to one year from the purchase date. This warranty is void if the product was knowingly exposed to damaging conditions, in any way altered or repaired, or damaged in transit to us. This warranty is limited to the cost of the item purchased. VIELÄ, Ltd. will not warrant pieces that have been damaged by inappropriate cleaning, storage, transit or use.
VIELÄ, Ltd. will charge all applicable taxes according to The Commonwealth of Pennsylvania sales tax code. A 6% sales tax will be assigned to any purchases shipped to an address in Pennsylvania. Additionally, Pennsylvania law mandates that sales tax is charged on the shipping and handling charge of taxable items shipped to an address in Pennsylvania.